How to cancel a subscription, what the 7-day trial is for, and MEP Tools' non-refundable billing policy.
Cancelling your subscription
Cancel any time from /billing. Cancellation is self-service — no need to contact support unless your plan was granted by an administrator, in which case /billing shows a contact-support message instead.
Cancelling takes effect at the end of your current billing period. You keep Pro access until then.
There is no refund for the unused portion of the period you already paid for.
Changed your mind? Resume the subscription from /billing any time before the period ends.
Cancelling only stops future renewals — it does not undo the charge that already covers your current period.
See Plans & payments for how billing periods, the billing portal, and failed payments work.
Try before you pay
The 7-day free trial is the intended way to evaluate MEP Tools before you're charged. It requires a card up front and applies to the paid tier you select at checkout. Cancelling stops the subscription from renewing — so cancelling during the trial, before it converts to a paid period, is how you avoid being charged.
Refunds
Subscription fees are non-refundable, including for partial or unused periods, except where a refund is required by applicable law or granted at our discretion.
There is no automatic refund window.
There is no in-app refund button.
To request a refund, email Support@MEPTools.com. Requests are reviewed and handled manually — requesting one does not guarantee it will be granted.
If a refund is granted, the associated subscription ends and the account returns to the Free plan.
Before you email support, check your payment history on /billing — it links each charge to a hosted invoice. Include the email address on your account and the approximate date and amount of the charge in your message so support can find it quickly.
Public beta
While the app shows the public-beta notice with paid plans open, that notice states: cancel anytime, and email support during the beta for a full refund, no questions asked. That promise stands for as long as the notice is shown; the policy above is what applies otherwise.
Purchases billed by an app store
If a purchase was billed through an app store rather than directly by MEP Tools, that store processes the payment and handles cancellations and refunds for it — not MEP Tools.
Your data
Cancelling a subscription does not delete your projects — they stay in your account (locked if you're over the Free plan's project limit; see Projects). Deleting your account is the only way to remove your data, and that's a separate, permanent action covered in Account.
The binding policy
This page is a plain-language summary written to be easy to scan. The Refund Policy is the authoritative document — read it if you need the exact legal wording, and it governs if the two ever disagree.
Related
Plans & payments — Free vs Pro, the trial, and how billing periods work