# Refund Policy

Source: https://meptools.com/refund-policy/

> This Refund Policy explains how billing, cancellations, and refunds work for **MEPTools.com** subscriptions and purchases. It should be read together with our [Terms of Service](/terms) and [Privacy Policy](/privacy). Where this policy is more specific about billing than the Terms, this policy applies.

## 1. Summary

- You can **cancel your subscription at any time.**
- When you cancel, you keep access to your paid plan **until the end of the billing period you have already paid for.**
- Subscription fees are **non-refundable**, including for partial or unused periods, except where a refund is required by applicable law or is granted at our discretion (see Section 5).
- Purchases made through the **Apple App Store or Google Play** are governed by those stores' refund processes (see Section 6).

## 2. Billing and renewals

Paid plans are billed in advance on a recurring basis (monthly or yearly, depending on the plan you chose). Each payment covers the upcoming billing period. Your subscription renews automatically at the end of each period until you cancel.

You can view your current plan, status, renewal date, and payment history on your [Billing](/billing) page.

## 3. Cancelling your subscription

You can cancel at any time from the [Billing](/billing) page.

- Cancellation takes effect at the **end of your current billing period.** You will not be charged again after that.
- You keep full access to your paid features **until that period ends.** After it ends, your account moves to the Free plan.
- We do **not** provide prorated or partial refunds for the remaining time in a period you have already paid for.

If you change your mind after cancelling but before the period ends, you can resume your subscription from the Billing page.

## 4. Upgrades and downgrades

- **Upgrading** to a higher plan takes effect immediately. The payment provider charges the prorated difference for the remainder of your current billing period.
- **Downgrading** to a lower plan takes effect at the **end of your current billing period**; you keep your current plan's features until then. Downgrades do not generate a refund for the difference.

## 5. Refunds

Subscription fees are **non-refundable** except:

- where a refund is **required by applicable law** (including any non-waivable statutory consumer rights that apply to you); or
- where we choose, **at our sole discretion**, to grant a refund for an individual case — for example, a duplicate charge, a clear billing error, or a documented failure of a paid feature.

Discretionary refunds are handled manually by our team on request; they are not an automatic entitlement, and requesting one does not guarantee it will be granted. A discretionary refund ends the associated subscription and returns the account to the Free plan.

To request a refund or report a billing problem, contact us at:

```text
support@meptools.com
```

Please include the email address on your account and the approximate date and amount of the charge.

## 6. Purchases made through mobile app stores

If you purchased or subscribed through the **Apple App Store** or **Google Play**, that store — not MEPTools.com — processes your payment and manages refunds. Cancellations and refund requests for those purchases must be made through the store's own tools and are subject to the store's refund policy:

- **Apple:** manage your subscription and request refunds through your Apple account / App Store.
- **Google Play:** manage your subscription and request refunds through Google Play.

We cannot issue refunds directly for purchases billed by an app store.

## 7. Chargebacks

If you believe a charge is incorrect, please contact us first at support@meptools.com so we can resolve it quickly. Initiating a chargeback or payment dispute without contacting us may result in suspension of access while the dispute is investigated.

## 8. Changes to this policy

We may update this Refund Policy from time to time. Material changes take effect for billing periods that begin after the updated policy's effective date. The current version and effective date are shown at the top of this page.

## 9. Contact

Questions about this policy or a specific charge:

```text
support@meptools.com
```