# Terms of Service Source: https://meptools.com/terms/ > These Terms of Service apply to MEPTools.com and its web-based engineering support tools. MEPTools.com supports engineering workflows, but it does not replace qualified professional judgment, project-specific review, authority approval, or statutory compliance review. ## 1. Agreement to these Terms These Terms of Service govern your access to and use of **MEPTools.com**, including the website, web applications, calculators, engineering tools, saved workflows, generated outputs, documentation, downloads, exports, and related services made available through MEPTools.com. By accessing or using MEPTools.com, creating an account, starting a trial, purchasing a subscription, or using any free or paid feature, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use MEPTools.com. These Terms should be read together with our: - [Privacy Policy](/privacy) - [Cookie Policy](/cookies) - [Refund Policy](/refund-policy) - [Engineering Disclaimer](/engineering-disclaimer) - [AI Disclaimer](/ai-disclaimer) If there is a conflict between these Terms and another policy or disclaimer listed above, the document that is more specific to the relevant subject will apply, unless stated otherwise. ## 2. Who we are **MEPTools.com** is the website and service name used for the Services. MEPTools.com is currently operated as a personal website by its individual owner. Unless expressly stated otherwise, MEPTools.com is not a separate company, partnership, incorporated entity, licensed engineering consultancy, or statutory approval body. For support requests, legal notices, account-related communications, and general questions, contact us at: ```text support@meptools.com ``` MEPTools.com does not currently publish a public postal address in these Terms. If a legally required notice cannot reasonably be sent by email, contact us at the email address above and we will provide an appropriate notice method where required by applicable law. If MEPTools.com is later transferred to a company, trade licence, sole establishment, partnership, or other legal entity, these Terms may be updated to identify the new legal operator. ## 3. Service overview MEPTools.com provides web-based engineering support tools for mechanical, electrical, plumbing, and related building services workflows. The Services may include, without limitation: - discipline-specific calculators; - engineering checks and validation workflows; - project-based saved workflows; - 2D and 3D MEP layout-related workflows; - generated calculations, reports, schedules, exports, and engineering documents; - AI-assisted support features; - documentation, examples, and reference material; - free, trial, and paid features. MEPTools.com is intended to support qualified professionals and engineering workflows. It does not replace professional engineering judgment, project-specific review, authority approval, statutory submission review, independent checking, construction verification, commissioning, or contractual responsibility. Engineering-related use is further governed by the [Engineering Disclaimer](/engineering-disclaimer). AI-assisted features are further governed by the [AI Disclaimer](/ai-disclaimer). ## 4. Eligibility and professional use You may use MEPTools.com only if you are at least **21 years old**, legally capable of entering into a binding agreement, and permitted to use the Services under the laws that apply to you. If you use MEPTools.com on behalf of a company, employer, client, project team, authority, consultant, contractor, or other organisation, you represent that you have authority to bind that organisation to these Terms. In that case, references to “you” include both you and that organisation. You are responsible for ensuring that your use of MEPTools.com is appropriate for your role, competence, professional licence status, project obligations, applicable laws, codes, standards, authority requirements, and contractual duties. ## 5. Accounts Some features may require an account. You agree to provide accurate, current, and complete account information and to keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account, whether authorised by you or not, unless caused by our breach of these Terms. You must notify us promptly if you become aware of unauthorised access to your account or any security incident affecting your use of MEPTools.com. We may refuse, suspend, or terminate an account if we reasonably believe that account information is inaccurate, the account is being misused, the account creates legal or security risk, or the account violates these Terms. ## 6. User tiers, subscriptions, and access rights MEPTools.com may offer the following user tiers: | Tier | Typical access | | ----------------- | ------------------------------------------------------------------------------------------------------- | | Unregistered user | Limited access to selected public tools or content. | | Free user | Access to selected free tools, saved preferences, or limited workflows. | | Pro user | Access to selected paid tools, exports, saved workflows, or advanced features. | | Max user | Access to broader paid features, higher usage allowances, advanced workflows, or premium functionality. | The exact features, limits, prices, usage allowances, export rights, support levels, and restrictions for each tier may be shown on the website, pricing page, checkout page, or applicable order flow. We may add, remove, rename, modify, restrict, or discontinue tiers or features. If a change materially reduces the core paid functionality of your active subscription, we will handle that change in accordance with applicable law and the terms presented to you at the time of purchase. ## 7. Trials, free features, and beta features We may offer free features, trial access, promotional access, early access, or beta features. These may be limited by time, usage, geography, account type, tool, export type, project count, or other restrictions. Trial, promotional, early access, and beta features may be changed, suspended, or withdrawn at any time, unless the applicable offer expressly states otherwise. Beta and experimental features may be incomplete, inaccurate, unstable, or changed without notice. You must not rely on beta or experimental outputs as the sole basis for design, construction, procurement, safety decisions, compliance decisions, statutory submissions, authority approvals, or commercial commitments. ## 8. Payments, billing, and taxes Paid Services may require payment of subscription fees, one-time fees, usage-based fees, export fees, add-on fees, or other charges shown at checkout or in the applicable order flow. MEPTools.com may offer **monthly** and **annual** subscription billing. Available billing cycles may vary by plan, country, promotion, checkout provider, or account type. Unless expressly stated otherwise, paid Services are priced and charged in **United States Dollars (USD)**. Payments may be processed by third-party payment providers such as Stripe. Your payment provider may apply its own terms, verification requirements, fraud screening, processing rules, chargeback rules, and payment method conditions. Unless expressly stated otherwise: - fees are charged in the currency shown at checkout; - fees are exclusive of taxes, duties, bank charges, card charges, foreign exchange fees, and similar costs; - you are responsible for all taxes and charges applicable to your purchase; - subscription fees renew automatically according to the billing cycle shown at checkout; - you authorise us and our payment provider to charge the payment method you provide for applicable fees. If a payment fails, is reversed, is disputed, or is not received when due, we may suspend or restrict access to paid features until the issue is resolved. ## 9. Cancellation and refunds You may cancel a subscription according to the cancellation process made available in your account, checkout provider, or support workflow. Cancellation stops future renewal charges but does not automatically entitle you to a refund for the current billing period unless required by applicable law or stated in the [Refund Policy](/refund-policy). Refunds are governed by our [Refund Policy](/refund-policy). The Refund Policy forms part of these Terms. Nothing in these Terms or in the Refund Policy limits any mandatory refund, cancellation, repair, replacement, or consumer remedy that cannot legally be excluded under applicable law. ## 10. Engineering outputs and generated documents MEPTools.com may generate calculations, reports, schedules, layouts, validation results, markups, recommendations, engineering documents, or other outputs. You are solely responsible for reviewing, validating, approving, and applying all outputs before using them for any project, design, construction, procurement, cost estimate, tender, authority submission, inspection, commissioning, safety decision, or contractual purpose. You must independently verify all inputs, assumptions, equations, standards, code references, units, environmental conditions, project requirements, authority requirements, safety factors, diversity factors, equipment data, manufacturer data, and calculation results. You must not represent any MEPTools.com output as finally approved, authority-approved, professionally certified, construction-ready, or suitable for statutory submission unless it has been reviewed and approved by a properly qualified and authorised professional. Further limitations are set out in the [Engineering Disclaimer](/engineering-disclaimer). ## 11. Standards, codes, and reference material MEPTools.com may refer to engineering standards, codes, tables, formulas, industry practice, authority requirements, manufacturer guidance, or public reference material. Such references are provided for workflow support only. You are responsible for confirming that: - the referenced standard, code, table, or authority requirement is applicable to your project; - the edition, amendment, jurisdiction, and local authority interpretation are correct; - you have the right to use any standard, code, table, or proprietary material required for your work; - the calculation methodology is suitable for the project conditions; - the final design complies with all applicable requirements. MEPTools.com does not guarantee that any reference material is complete, current, exhaustive, suitable for your jurisdiction, or sufficient for compliance. ## 12. AI-assisted features MEPTools.com may include AI-assisted features that help draft, summarise, explain, validate, or generate engineering-related content. AI-assisted outputs may be inaccurate, incomplete, outdated, inconsistent, or unsuitable for your project. You must review and verify AI-assisted outputs before using them. You must not use AI-assisted outputs as the sole basis for engineering decisions, safety decisions, statutory submissions, authority approvals, construction instructions, procurement, or contractual commitments. Further limitations are set out in the [AI Disclaimer](/ai-disclaimer). ## 13. Your content and project data You may submit, upload, enter, store, or generate information through MEPTools.com, including project data, engineering inputs, calculation parameters, notes, files, descriptions, layouts, and outputs. You retain ownership of your content, subject to the rights granted in these Terms. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, display, reproduce, and use your content as necessary to provide, maintain, secure, troubleshoot, support, and improve the Services. You represent that you have all rights and permissions necessary to submit your content to MEPTools.com and to grant the licence above. You must not submit content that: - you are not authorised to use or disclose; - breaches confidentiality obligations, client obligations, employment obligations, or project restrictions; - contains unlawful, infringing, harmful, or malicious material; - contains personal data that you are not authorised to process through the Services; - creates safety, security, legal, or regulatory risk. Our handling of personal data is described in the [Privacy Policy](/privacy). ## 14. Confidentiality and sensitive project information MEPTools.com may be used with project-related information, but it is not intended to receive highly confidential, classified, export-controlled, security-sensitive, restricted, or regulated information unless we expressly state that the relevant feature is suitable for that type of information. You are responsible for checking whether your employer, client, authority, project contract, professional obligation, or applicable law permits you to submit information into MEPTools.com. You must not upload or enter information that would breach a non-disclosure agreement, project security rule, client instruction, employer policy, authority restriction, or legal obligation. ## 15. Acceptable use You must use MEPTools.com lawfully, responsibly, and in accordance with these Terms. You must not: - use the Services for unlawful, fraudulent, misleading, harmful, or abusive purposes; - interfere with, disrupt, overload, scan, probe, or compromise the Services or their security; - attempt to gain unauthorised access to any account, system, data, API, infrastructure, or network; - reverse engineer, decompile, scrape, harvest, copy, or extract the Services except to the extent permitted by law; - bypass subscription limits, usage limits, technical controls, authentication, authorisation, or access restrictions; - resell, sublicense, rent, lease, share, or commercially exploit the Services except as expressly permitted by us; - upload malware, malicious code, corrupted files, or harmful content; - use the Services to infringe intellectual property, privacy, confidentiality, or contractual rights; - misrepresent outputs as being certified, authority-approved, or professionally endorsed by MEPTools.com; - use the Services in a way that could create unsafe engineering reliance without competent professional review. We may monitor usage to detect abuse, protect the Services, enforce these Terms, and comply with legal obligations. ## 16. Intellectual property MEPTools.com, including its software, user interface, workflows, calculators, documentation, text, graphics, logos, designs, databases, tool logic, templates, and other materials, is owned by us or our licensors and is protected by intellectual property laws. Except for the limited right to use the Services under these Terms, no rights are transferred to you. You must not copy, modify, distribute, sell, licence, create derivative works from, or exploit any part of MEPTools.com unless these Terms or written permission from us expressly allow it. ## 17. Feedback If you provide suggestions, ideas, bug reports, improvement requests, feature requests, or other feedback, you grant us a perpetual, worldwide, irrevocable, royalty-free licence to use that feedback without restriction or compensation to you. ## 18. Third-party services and links MEPTools.com may integrate with or link to third-party services, websites, libraries, payment providers, hosting providers, analytics providers, authentication providers, AI providers, documentation sources, or external reference material. Third-party services are governed by their own terms and policies. We are not responsible for third-party services, third-party content, third-party availability, third-party errors, or third-party security incidents, except to the extent required by applicable law. External links are provided for convenience only. A link does not mean that we endorse, control, verify, or accept responsibility for the linked content. ## 19. Availability, maintenance, and changes We aim to provide a reliable service, but we do not guarantee that MEPTools.com will be uninterrupted, error-free, secure, or available at all times. We may modify, suspend, restrict, replace, or discontinue any part of the Services for operational, technical, commercial, legal, security, or product reasons. We may perform maintenance, updates, migrations, security patches, feature releases, or infrastructure changes that affect availability or functionality. ## 20. Suspension and termination We may suspend, restrict, or terminate your access to MEPTools.com if we reasonably believe that: - you have breached these Terms; - your use creates legal, security, operational, financial, reputational, or safety risk; - your payment is overdue, disputed, reversed, or fraudulent; - your account is being used without authorisation; - suspension is required by law, regulation, court order, payment provider, hosting provider, or competent authority. You may stop using MEPTools.com at any time. If you cancel a paid subscription, your access will continue or end according to the plan terms, billing rules, and Refund Policy applicable to your subscription. On termination, your right to access and use the Services ends immediately, except for any surviving rights or obligations under these Terms. ## 21. Disclaimers To the maximum extent permitted by applicable law, MEPTools.com is provided on an “as is” and “as available” basis. We do not guarantee that: - the Services will meet your requirements or project needs; - calculations, outputs, workflows, or generated documents will be accurate, complete, compliant, or suitable for any specific purpose; - the Services will be uninterrupted, secure, error-free, or free of harmful components; - defects or errors will be corrected within a specific time; - any standards, formulas, references, or authority requirements shown in the Services are complete, current, or applicable to your project; - any AI-assisted output is accurate, complete, or reliable. You are responsible for independent verification and professional review of all inputs, assumptions, outputs, and decisions. ## 22. Limitation of liability To the maximum extent permitted by applicable law, we will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or similar loss or damage, including loss of profit, revenue, business, opportunity, goodwill, data, contracts, savings, reputation, or project delay. To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to the Services or these Terms will not exceed the total fees you paid to us for the Services in the **three months** before the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law. ## 23. Indemnity To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless MEPTools.com, its individual owner, operators, employees, contractors, service providers, and licensors from and against claims, losses, liabilities, damages, costs, and expenses arising from or related to: - your use or misuse of the Services; - your breach of these Terms; - your content or project data; - your reliance on outputs without proper professional review; - your violation of law, regulation, code, standard, authority requirement, contract, confidentiality obligation, or third-party right. ## 24. Consumer rights Some users may have mandatory consumer rights under applicable law. Nothing in these Terms is intended to exclude, restrict, or modify rights that cannot legally be excluded, restricted, or modified. If any part of these Terms conflicts with mandatory consumer protection law that applies to you, the mandatory legal requirement will prevail to the extent of the conflict. ## 25. Governing law and disputes These Terms are governed by the laws of the **United Arab Emirates** and, where applicable, the laws of the **Emirate of Dubai**, without regard to conflict-of-law rules. The courts of **Dubai, United Arab Emirates** will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services, unless applicable law requires another forum or gives you mandatory rights to bring a claim elsewhere. Before starting formal proceedings, you agree to contact us first and attempt to resolve the dispute informally by emailing: ```text support@meptools.com ``` ## 26. Changes to these Terms We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify users, such as by updating the effective date, publishing a notice on the website, sending an email, or showing an in-app notice. The updated Terms will apply from the effective date stated in the updated document. If you continue using MEPTools.com after the updated Terms take effect, you accept the updated Terms. If you do not agree to updated Terms, you must stop using MEPTools.com and, if applicable, cancel your subscription. ## 27. Contact For questions about these Terms, account issues, legal notices, or support requests, contact us at: ```text support@meptools.com ``` For privacy-related requests, refer to the [Privacy Policy](/privacy).